Why Is It So Hard to Cancel Planet Fitness Membership? | (2024)

Well, we’ve got you covered! In this article, we will dive into the reasons behind the challenges of canceling a Planet Fitness membership, and how to successfully navigate through the process. So, let’s get started!

Planet Fitness’ Cancellation Policy

One of the main reasons people find it difficult to cancel their Planet Fitness membership is because of the gym’s cancellation policy. Unlike other fitness centers, Planet Fitness requires members to follow specific rules and procedures when canceling their membership.

First, you need to visit your home club, the location where you signed up for your membership. You can’t cancel online or over the phone, which can be quite inconvenient for some members, especially during pandemic restrictions or if they’ve moved away from their home club.

Second, you have to provide a written cancellation request in person or through certified mail. This means you’ll need to obtain a cancellation form, fill it out, and either hand it in at the front desk or mail it to your home club.

And finally, there’s the timing. To avoid being charged for another monthly billing cycle, you’ll need to submit your cancellation request before the 10th of the month.

Visit your planet fitness account for their full policy on their website: https://www.planetfitness.com/

Inconvenience of Certified Mail

Certified mail is another hurdle present when canceling a Planet Fitness membership. Since you can’t cancel online or over the phone, you’re left with two options: visiting your home club in person or sending a certified letter.

For many people, visiting their home club can be time-consuming and costly, especially if they’ve moved away or are dealing with medical reasons or social distancing restrictions.

Sending a certified letter, on the other hand, requires a trip to the post office, paying for postage, a postal letter, and waiting for the postal service to deliver the letter. This can be a significant inconvenience, especially for those who are short on time or trying to save money.

The Three Month Hold Option

Planet Fitness offers members the option to place their account on a “three month hold” instead of canceling their membership outright. This might sound like a good idea if you’re unsure about canceling or if you plan to return to the gym in the future.

However, it’s important to note that placing your account on hold doesn’t exempt you from paying the annual fee. So, if your annual fee is due during your up to three months-month hold, you’ll still have to pay for it.

The Importance of Following Procedures

Planet Fitness is strict about its cancellation procedures, and failing to follow them can result in continued billing and potential difficulties with your bank account. For instance, if you don’t cancel your membership properly and Planet Fitness continues to bill you, you might need to involve the Better Business Bureau or even take legal action to resolve the issue.

To ensure a smooth cancellation process, make sure you:

1. Visit your home club or send a certified letter to your club requesting cancellation.

2. Complete and submit the cancellation form.

3. Keep a copy of your cancellation request for your records.

4. Monitor your bank account to confirm that your billing has stopped.

If you’re still struggling with canceling your Planet Fitness membership, check out our comprehensive guide on how to cancel Planet Fitness membership for more tips and advice.

Additional Tips for Canceling Your Planet Fitness Membership

To make the process of canceling your Planet Fitness membership even smoother, consider these additional tips:

1. Document everything: Keep a record of all correspondence with Planet Fitness, including emails, letters, and phone calls. This can be helpful in case you need proof of your cancellation request or encounter any disputes.

2. Request a cancellation confirmation: When you submit your cancellation request in person or through certified mail, ask for a confirmation from Planet Fitness. This will provide you with proof that your request was received and processed. You can use your planet fitness keytag number if you go in person.

3. Be persistent: If you encounter any issues with your cancellation, don’t give up. Stay persistent and follow up with your home club, Planet Fitness customer service, or even escalate the issue to the Better Business Bureau if necessary.

4. Consider transferring your membership: If you’re moving to a new area with a Planet Fitness location nearby, you may be able to transfer your membership instead of canceling it. This can save you the hassle of going through the cancellation process and allow you to continue enjoying your fitness journey. There are over 2300 Planet Fitness Locations.

5. Be aware of contract terms: If you signed up for a contract membership at Planet Fitness, be sure to review the terms and conditions before canceling. There may be additional fees or requirements you need to fulfill before you can successfully cancel your membership.

6. Ask for help: If you’re still unsure about how to cancel your Planet Fitness membership, don’t hesitate to reach out to your home club’s front desk staff or contact customer service for assistance. They can help guide you through the process and answer any questions you may have.

In Conclusion

Canceling a Planet Fitness membership can be challenging, but with the right information and persistence, you can successfully navigate the process. Remember to follow the gym’s cancellation procedures, be prepared for the inconvenience of certified mail, and consider the three-month hold option if you’re not ready to cancel outright.

While canceling a Planet Fitness membership might be a hassle, don’t forget that the gym offers a wide range of perks and services to its members. From personal training (PF Personal Trainers) to the Black Card membership, there’s a lot to enjoy as a member at Planet Fitness.

In the end, it’s essential to weigh the pros and cons before canceling your membership. If you decide that Planet Fitness is the right gym for you, be sure to make the most of your membership by taking advantage of their many offerings, and classes such as hydromassage and the Total Body Enhancement.

Whether you decide to continue being a Planet Fitness Member or not, we at HomeGymHustle are here to support you in your fitness journey. Stay fit and keep hustling!

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