Bank Verification and Document SubmissionFrequently Asked Questions (2024)

What is document submission and why do I need to do it?

We sometimes have to confirm information before we can deposit your funds. There are three categories that you will potentially need to provide documents for:

Bank Verification and Document SubmissionFrequently Asked Questions (1)

Income Verification

Bank Verification and Document SubmissionFrequently Asked Questions (2)

Proof of Address

Bank Verification and Document SubmissionFrequently Asked Questions (3)

Personal Identification

We’ll tell you exactly what kind of documents you can submit for each category. There will also be a link you can click to see the document requirements.

Submitting documents will be the last step you need to complete before we finalize your application. The sooner you submit your documents for review, the sooner we can deposit your funds, if approved.

Application & Approval

How long do I have to submit documents?

The submission due date is located at the top of the page. If you’re not already signed in, sign in here.

Will providing my bank information or submitting documents affect the offer I receive?

No. The amount and terms you signed your contract for will not change.

How do I know if my application has been approved?

We’ll send you an email letting you know the status of your application.

When will my funds be deposited?

Personal Loan

You can expect your deposit to come through one to two business days after you submit your documents and your application is approved. If you submit your documents for review by 11:00 a.m. CT, you’ll generally receive your funds the same business day. Submissions sent after 11:00 a.m. CT will generally be funded the next business day.

Line of Credit

If you requested a Cash Advance during your application, you can expect your deposit to come through one to two business days after you submit your documents and your application is approved. If you submit your documents for review by 11:00 a.m. CT, you’ll generally receive your requested funds the same business day. Submissions sent after 11:00 a.m. CT will generally be funded the next business day.

You can also request a Cash Advance at any time as long as your Account is current and you have Available Credit, if approved. Cash Advance requests are typically deposited the next business day or sooner.

Bank Login

Why do I need to log in to my bank account for income verification?

Some customers have the option to verify their bank information by logging in to their bank account with their bank account credentials.

By logging into your bank account, you will provide NetCredit an electronic copy of your most recent bank statements. This is a standard and secured procedure to verify your income, identity and bank details you provided in your application and to help prevent fraud.

Your information is secured with SSL and 128-bit encryption. NetCredit does not store your login credentials.

How do I verify my bank information if I don’t have a banking login?

Some customers have the option to verify their bank information by logging in to their bank account with their bank account credentials. If you’ve been given this option, but don’t have a bank login and password, please contact your banking institution to set one up.

Uploading Documents

I thought I’ve already submitted these documents. Why do I need to resubmit them?

It’s likely that we had an issue processing your document(s) the first time. Some of the most common issues include:

  • Blurry images
  • Incomplete submission
  • Wrong file type
  • Outdated documents

If you’d like to know the specific reasons your documents were unable to be processed, please contact our Customer Support Team by phone at (877) 392-2015 or by email at lp@netcredit.com.

Are there specific formats that my documents must match?

Your documents must be under 30 MB and formatted as any of the following file types:

  • .jpg
  • .jpeg
  • .pdf
  • .png
How do I make sure my documents will be accepted?

Before submitting, review your documents with the following tips:

  • You’re using the most up-to-date documents possible.
  • Use a .pdf, screenshot or scan of your documents. Pictures of a computer screen with the document pulled up are not always legible.
  • All pages are attached, if your document has multiple pages.
  • Important fields like name, address and account numbers are clear and readable.
  • The documents have not been edited or altered.

If you’re taking pictures of your documents, follow these guidelines for taking the clearest photos possible:

  • Use good lighting.
  • Avoid using your flash.
  • Hold the camera directly above the document, but be sure that your shadow doesn’t cover any part of the document.
  • Aim to position the document so that it fills up the entire camera frame. If you’re too close, you might cut off the edges, but if you’re too far, you might end up with a blurry and unreadable picture.
Is the verification and document submission process safe?

The safety and security of your personal information is our highest priority. We protect your information with SSL, 128-bit encryption and McAfee SECURETM.

Bank Verification and Document SubmissionFrequently Asked Questions (2024)

FAQs

What is the verification of bank documents? ›

The first step in verifying a bank statement is to confirm ownership by the named account holder. Cross check that key details – the account holder's full name, account number, address, contact information – match across the statement and other financial documents provided.

What happens during a bank verification? ›

Here, the account holder furnishes their account particulars to the service provider or financial institution. Subsequently, the provider initiates two nominal deposits into the account, typically less than a dollar each. The account holder then verifies the precise amounts of these deposits to confirm ownership.

What is needed for bank verification? ›

Bank statements. Deposit tickets, deposit forms, or account agreements that are signed or stamped by the bank. Screenshots of the online banking environment. Letters from the bank.

Is it safe to share a bank statement for verification? ›

Yes, it is generally safe to submit your statement for credit and other financial purposes. However, keep these points in mind: Check if the lender or financial institution is legitimate. Submit the statements only for loan, rental and legal purposes.

What do banks ask for verification? ›

Most banks require address proof, identity proof, income proof documents, a duly filled loan application form along with passport-size photographs to process a personal loan.

What is checked in document verification? ›

Document verification services use a series of protocols and processes to determine whether a document is genuine. Aspects such as photo ID, contact details, stamps, watermarks, QR codes, and fonts are checked for their veracity.

What questions do banks ask to verify identity? ›

KYC operations start with identifying the customer. When a customer opens an account with a financial institution, the business must obtain identifying information such as the customer's name, physical address, date of birth, and an identification number such as a social security number.

How long does bank verification take? ›

Merchants can cross-check the customer's information with credit bureau. How long does it take for a bank account verification? It can take a few seconds to a few working days, depending on the process chosen.

Why does my bank keep asking for verification? ›

When you log into your bank or credit card account, you might get a text message or email with a verification code. You then enter it at the login screen to confirm it's really you. That's a form of two-factor authentication that adds a layer of security to your account — and keeps would-be scammers and hackers out.

What documents need verification? ›

For example, identity verification processes can review a government ID or passport. Other types of documents that often require verification include utility bills, bank statements, inheritance letters, tax returns, and articles of incorporation.

How can I check my bank verification? ›

You can check your BVN by simply dialing the code *565*0# using the phone number you used to register your BVN. By following the prompts displayed after you dial the code, your BVN will be displayed on your mobile device for a service fee of N20.

Why is bank account verification required? ›

Benefits of Bank Account Verification

By ensuring that account information is accurate and legitimate, businesses can significantly mitigate the risk of financial fraud and protect both themselves and their customers from potential losses.

What do banks do to verify your account? ›

In short, bank account verification is a way to check that a customer using your service is the same person named on the bank account they're paying from. It usually involves the customer providing credible information that proves their account ownership, such as a bank statement.

What should I black out on my bank statement? ›

Ensure that all confidential information, including account numbers, transaction details, residential addresses, etc., is redacted. Do not forget to redact any third-party information, such as a joint account holder's name or account number.

Who can access your bank records? ›

RFPA's Provisions
  • the customer authorizes access;
  • there is an appropriate administrative subpoena or summons;
  • there is a qualified search warrant;
  • there is an appropriate judicial subpoena; or.
  • there is an appropriate written request from an authorized government authority.

What is a proof of banking document? ›

A copy of a cheque for your bank account. A copy of a bank account statement. A verification letter or other document of confirmation provided by your bank. A printed version of your bank account details from your online banking.

What is a bank verification form? ›

A bank verification form is a document used by an entity or individual to confirm the bank account details of another individual (or individuals with joint accounts). The form asks the account holder to sign a release so their bank can provide account information to the requesting party.

What is my bank verification? ›

This means that your BVN is the number attached to your financial accounts that your bank can use to identify you as a customer. Like your National Identification Number (NIN), your BVN is linked to your biometric information, including date of birth, full name, and contact details.

What documents are used for verification? ›

Acceptable Documents for Identity Verification
  • State identification (ID) card.
  • Driver license.
  • US passport or passport card.
  • US military card (front and back)
  • Military dependent's ID card (front and back)
  • Permanent Resident Card.
  • Certificate of Citizenship.
  • Certificate of Naturalization.

References

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